We want you to love what you ordered

Parenting decisions are personal, and we know that not every product is the right fit for every baby. Sometimes a pacifier shape doesn't suit your little one's mouth. Sometimes the color in your head looks different on your porch. Sometimes, honestly, a package arrives not quite as we intended. None of that is a problem — we'd rather you have what works for your family than keep something you're unsure about. This page explains how returns and refunds work, so there are no surprises.

Return window

You have sixty days from the date your order is delivered to send something back to us. We chose that window on purpose. We know that in the first weeks with a new pacifier or clip, you're testing, washing, and figuring out what your baby actually takes. Sixty days gives you enough time to decide, without the pressure of a short return clock. If sixty days have passed since delivery, we're unfortunately unable to process a return or refund, but feel free to reach out anyway — we'll do our best to help.

What's returnable

To keep everything safe and hygienic, returns need to meet a few simple conditions.

• Items should be unused and in their original packaging. Pacifiers come into contact with a baby's mouth, so we can't accept ones that have been used — we simply can't resell them safely.
• Clips and accessories should show no signs of wear, washing, or damage.
• Items that arrive defective or not as described are always returnable, regardless of condition — that's on us, not you.

If an item arrives damaged, take a quick photo and send it through our Contact Us page along with your order number. We'll arrange a replacement or refund without making you send the damaged item back if it's not practical to do so.

How to start a return

Starting a return is straightforward. Head to our Contact Us page and send us a message with your order number and the item or items you'd like to return. Let us know whether you'd prefer a refund or an exchange, and tell us a little about why — feedback genuinely helps us improve. We'll reply with instructions on where to send the return.

When you pack your return, use a sturdy box or padded envelope. We suggest keeping your original shipping packaging if you think you might need to send something back. Make sure the item is secure inside so it doesn't get damaged on the way.

Refund timing

Once your return reaches us and we've checked that everything is in order, we process your refund within five to ten business days. The refund goes back to the original payment method you used at checkout. Depending on your bank or card provider, it can take a few more business days after that for the amount to appear on your statement — that timing is set by your financial institution, not by us, but we'll always follow up if anything seems stuck.

You'll receive an email from us when your refund has been processed, so you don't have to wonder. We won't keep you waiting in the dark.

Exchanges and cancellations

If you'd like a different size, color, or product instead of a refund, we're happy to arrange an exchange. Just tell us what you'd like instead when you reach out. Where we can, we'll send the replacement as quickly as possible.

If you change your mind about an order before it's dispatched, we can usually cancel it in full and refund you right away. Once an order has been packed and handed to our shipping partner, it's harder to stop, but contact us immediately and we'll do everything we can.

Our commitment

We built this store for parents, and we want every order to feel low-stress. If something goes wrong — a lost parcel, a broken pacifier, a clip that doesn't hold — don't hesitate to tell us. We'd rather fix it quickly than have you deal with it alone. Reach out through our Contact Us page anytime, and we'll take good care of you and your family.